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 Compose, Transform & Scale Your Online Business with Universal Commerce

Universal Commerce is a composable commerce solution with best of breed packaged business capabilities to launch and grow your online business and future proof your digital commerce strategy.

Why we stand out

Flexible and Scalable Commerce Solutions

Our composable commerce platform and pre-composed solution accelerators allow businesses to rapidly compose e-commerce solutions that can adapt and scale to meet their changing needs. Whether you are a B2C, DTC, B2B, Marketplace, or Omni-channel business, our software provides the flexibility and scalability you need to stay ahead in today's competitive market.

Best-in-Class Packaged Business Capabilities

With our ecosystem of MACH and headless commerce software vendors, we offer best-of-breed packaged business capabilities. This means you can leverage the expertise and capabilities of top software vendors to enhance your e-commerce solutions. From advanced analytics to seamless integrations, our software provides the tools you need to optimize your business operations.

Empower Your Digital Transformation

By utilizing our composable commerce software, you can empower your digital transformation journey. Our software enables you to build innovative and personalized customer experiences, streamline your operations, and drive growth. Stay ahead of the competition and unlock new opportunities with our cutting-edge solutions.

Platform

Check out our platform capabilities

image showing a composable commerce platform that integrates packaged business capabilities such as Search, CMS, Commerce, PIM, OMS, ERP, WMS, Marketi

Universal Commerce 

Universal Commerce includes our Universal Composer - composition platform and Universal Dashboard - management console that leverages No code, Low code and AI technologies to compose and manage composable commerce solutions with best of  breed packaged business capabilities (PBCs) from the MACH software ecosystem and industry solution accelerators for B2C, DTC, B2B, Marketplace and Omni-channel commerce business models.  Universal Composer has comprehensive capabilities for application composition with PBCs, orchestration, integration and automation and is embedded with  a No Code iPaaS (Integration-Platform-as-a-Service) that supports pre-built connectors to over 1000 third-party applications to compose and manage your online business with ease. With a user-friendly interface and powerful features, our platform provides everything you need to create a seamless and personalised shopping experience for your customers. Whether you're a small business or a large enterprise, our platform can scale to meet your needs and grow with your business.

Packaged Business Capabilities (PBCs)

The API software ecosystem has several packaged business capabilities (PBCs) across MACH & Headless platforms and technologies from software vendors and also the open source community.  Universal Commerce supports a wide range of pre-built connectivity to several best of breed commercial and open source PBCs across Search, Personalisation, Product Recommendation, Commerce (Product Catalog, Cart, Checkout), RFQ (Request for Quote) & CPQ (Configure, Price, Quote), Promotions, Loyalty, Payments, Shipping, PIM (Product Information Management), Customer Data Platform (CDP), OMS (Order Management System), WMS (Warehouse Management System), Marketplace seller and operator management, Marketing Automation, AI chatbots, etc. to compose your e-commerce solution. Whether you sell through multiple channels or have complex order fulfilment requirements, Universal Commerce  provides the flexibility and control you need to effectively sell and manage your orders and exceed customer expectations.

image showing packaged business capabilities such as search, content, commerce, PIM, OMS, ERP, WMS for enabling composable commerce
image showing customer experience across digital channels such as web, mobile, tablet, kiosk, social, IoT, VRAR

Customer Experience

Delivering exceptional customer experiences is essential for e-commerce success. Universal Commerce enables customer experiences across Web, Mobile, Tablet,  Kiosk, Voice, Social, IoT &  VR/AR engagement channels to empower businesses to create personalised and engaging interactions across every touchpoint. From personalised product recommendations to targeted marketing campaigns, our platform enables you to understand and connect with your customers on a deeper level. With advanced analytics and insights, you can optimize your customer journeys and drive loyalty and conversions. Enhance your brand's reputation and stand out from the competition with Universal Commerce.

Integration & Automation

Efficiently managing your e-commerce back end operations across order and inventory management and fulfilment, returns and refund processing, supply chain management, warehousing and logistics, etc. is crucial for any e-commerce business. The orchestration, integration & automation capabilities  in Universal Commerce simplifies all the  integration processes to bridge your e-commerce platform with your enterprise applications across CRM, OMS, ERP, WMS and logistics from order capture to shipment tracking. With real-time inventory management, intelligent order routing, and automated workflows, our system streamlines your operations and ensures timely delivery. 

Universal Commerce supports an embedded No Code iPaaS in Universal Composer to manage all the connectivity to external third-party applications to extend your compositions with orchestration, integration and automation capabilities.

image showing how enterprise applications like CRM, ECommerce, OMS, PIM, ERP, WMS are integrated together with an integration and automation software

Solutions

Universal Commerce offers pre-composed solution accelerators for digital commerce business models with best of breed packaged business capabilities to accelerate your composable commerce journey

B2C

Business to Consumer (B2C) is the dynamic engine powering the digital marketplace, where retailers sell products and services directly to consumers through online platforms.

DTC

In the evolving landscape of retail, manufacturers and brands are increasingly adopting a Direct to Consumer (DTC) business model to forge more personal and direct relationships with their customers.

B2B

Manufacturers and Distributors are adopting  Business to Business (B2B) digital commerce channels to not just automate routine sales and distribution tasks but to drive more sales with increased collaboration  across the entire ecosystem of distributors, stockists, dealers, and OEMs.

Marketplace (B2C & B2B)

In the rapidly evolving landscape of today’s digital marketplaces offering an endless aisle experience a seamless integration of product catalog, pricing, promotions and inventory is imperative to create a shopping experience that transcends limitations, one that feels boundless and infinitely engaging. This is where Universal Commerce becomes a game-changer, revolutionising the way businesses approach B2C and B2B Commerce Marketplaces. 

Omni-Channel

In the dynamic world of retail, consumers expect a unified experience across physical and digital realms that offers the same level of service, product availability, and promotional offerings when browsing on their mobile device, clicking through a website, engaging on social media, or walking through the doors of a brick-and-mortar store. This demand for a seamless omni-channel shopping experience requires retailers to transcend traditional boundaries and innovate beyond the conventional retail models.

Use Cases

Check out how Universal Commerce can empower your online business

Global Expansion of ECommerce

Geo-Expansion with a Digital First Strategy

Brands can leverage Universal Commerce to launch online rapidly in a new geography and test the market before making significant investments to setup local outlets for the brand in the new country. Tap into E-Commerce adoption in rapidly growing markets like India, South East Asia, Middle-East & Africa, Latin America and launch your brand ;leveraging a Direct to Consumer (DTC) business model powered by Universal Commerce. This model thrives on the immediacy and convenience it offers to shoppers, allowing them to browse, compare, and purchase with just a few clicks, anytime and anywhere. From personalised shopping experiences to seamless payment processes and shipping methods that are localised Universal Commerce offers infinite possibilities to expand your brand globally. 

Modernisation with AI powered PBCs

Universal Commerce supports a wide range of packaged business capabilities that can enhance your current commerce platform with new capabilities to supercharge your online business and drive revenue growth.  AI powered Search, Personalisation, Product Recommendation, Merchandising, Promotions and Order Fulfilment  are some of the capabilities that can be added to your current platform to drive more conversions and increase customer loyalty.  

Modernisation of legacy ecommerce platforms with new AI capabilities for Search and Personalisation, Product Recommendation, etc
Direct to Consumer ECommerce with Dealer Fulfilment

Direct to Consumer with Dealer Fulfilment

Brands who rely on a channel partner or dealer for sales and after market sales and support can now launch a  Direct to Consumer (DTC) online business with Universal Commerce to engage with consumers directly and fulfil through a dealer leveraging our Dealer Fulfilment capabilities to avoid channel conflict.  This ensures that the brands can understand the buying behaviour and patterns of the consumer to better serve the consumer with personalisation and product recommendation and promote brand loyalty without alienating the dealers and channel partners.  

 

 

Subscription Plans

Flexible Plan Options

Express

For Small to Medium Enterprises

Express key features
  • Universal Commerce pre-composed for Business to Consumer (B2C), Direct to Consumer (DTC)  and Business to Business (B2B) business  models
  • Includes best of breed PBCs for Search, Content, Catalog, Promotions, Cart, Checkout, Payments and Shipping 
  • Optional: Best of breed PBCs for Marketing Automation,  Product Recommendation, Loyalty and Gift Cards
  • Includes CRM & ERP integrations
  • Includes Cloud Hosting: Azure, AWS or Oracle

Standard

For Medium to Large Enterprises

Standard key features
  • Universal Commerce pre-composed for Business to Consumer (B2C), Direct to Consumer (DTC),  Business to Business (B2B) and Marketplace (B2C & B2B) business  models
  • Includes best of breed PBCs for Search, Content, Catalog, Promotions, Cart, Checkout, Payments and Shipping
  • Includes best of breed PBCs for Marketing Automation and Product Recommendation
  • Includes AI Search & Personalisation
  • Includes CRM and ERP integrations
  • Optional: Best of breed PBCs for OMS, PIM, CDP, Marketplace Seller, Loyalty and Gift Cards
  • Includes Cloud Hosting: Azure, AWS or Oracle

Enterprise

For Large & Global Enteprises

Enterprise key features
  • Universal Commerce pre-composed for Business to Consumer (B2C), Direct to Consumer (DTC)  and Business to Business (B2B), Marketplace (B2B2C & B2B2B) and Omni-channel business  models
  • Includes best of breed PBCs for Search, Content, Catalog, Promotions, Cart, Checkout, Payments and Shipping
  • Includes best of breed PBCs for Marketing Automation and Product Recommendation
  • Includes AI Search & Personalisation
  • Includes CRM and ERP integrations
  • Includes best of breed PBCs for OMS and PIM
  • Optional: Best of breed PBCs for POS / mPOS, CPQ,  CDP, Marketplace Seller, Loyalty and Gift Cards
  • Includes Cloud Hosting: Azure, AWS or Oracle

All Subscription Plans include

  • Payment Integrations

    We support a wide range of payment gateways including Stripe, Paypal, Cybersource, RszorPay, CCAvenue, E-NETS, AfterPay, etc.

  • Shipping Integrations

    We support a wide range of shipping provider integrations including Shippo, DHL, Fedex, ShipRocket, EasyPost, etc.

  • CRM & ERP Integrations

    We support integrations to all the leading CRM & ERP platforms such as Salesforce, SAP. Microsoft, Oracle, Sage, Netsuite, SugarCRM, HubSpot, Zoho, PipeDrive, Freshworks.

  • Cloud Hosting

    Universal Commerce supports  Public, Multi-cloud and Hybrid Cloud architectures and can be deployed on AWS, Azure, GCP, IBM Cloud, Oracle Cloud, Redhat Openshift and Google Anthos.

  • CyberSecurity

    Universal Commerce meets all the security standards for cloud computing and e-commerce applications on cloud such as ASVS, ISO, CIS, PCI DSS, GDPR, NIST, etc, and also leverages the all the security features and standards compliance of the cloud provider.

  • Setup

    Universal Commerce setup costs are included for Express and Standard plans for Azure or Azure cloud.  For Enterprise versions the setup costs are part of the implementation costs.

We also offer plans that are tailored to online startups with unique business models and to enterprises driving commerce modernisation and transformation.

Industry

Retail

Universal Commerce is transforming the retail sector by seamlessly integrating online and offline shopping, offering consumers unparalleled convenience and choice. Retailers are using advanced technology to unify inventories, pricing, and promotions across all channels, enhancing customer satisfaction, boosting sales, and securing loyalty. As personalised and convenient shopping becomes essential, adopting Universal Commerce is critical for retailers to excel in today's digital marketplace.

Manufacturing

Universal Commerce is enabling B2B and DTC commerce for manufacturers and brands with a composable commerce architecture with best of breed PBCs. This enables efficient management across online sales channels and improves customer interactions. It offers direct communication tools for DTC, enhancing loyalty and sales, while streamlining B2B processes for smoother transactions and stronger business relationships. Overall, Universal Commerce boosts operational agility and resilience, redefining commerce strategies.

Distribution

Universal Commerce enables distributors to offer a cohesive B2B commerce  experience that not only meets but anticipates the evolving needs of their business customers. From real-time inventory visibility to personalized ordering platforms, Universal Commerce empowers distributors to streamline operations, enhance customer engagement, and drive growth. By leveraging advanced analytics, distributors can now predict demand more accurately, optimize their supply chain, and deliver unparalleled service. 

Telecom

Telecom companies stand at the forefront of innovation, uniquely engaging a wide spectrum of customers ranging from individuals seeking personal connectivity solutions to corporate clients, dealers, and retailers looking for comprehensive digital services. In this dynamic landscape, the introduction of Universal Commerce has revolutionized the way telecom services are marketed and delivered. By offering highly personalised Business-to-Consumer (B2C) experiences, Universal Commerce meets the individual needs of consumers with tailored plans while the robust Business-to-Business (B2B) capabilities offer a seamless buying experience for corporate buyers and dealers. 

Healthcare & Pharmaceuticals

In the dynamic realms of Healthcare Pharmaceuticals industry, the fusion of Universal Commerce stands as a beacon of innovation, adeptly bridging the complex needs of both B2C and B2B commerce models. With its holistic approach, Universal Commerce transcends traditional barriers, offering a seamless, integrated platform where healthcare providers can effortlessly source pharmaceuticals, medical devices, and cutting-edge treatments, while patients gain unparalleled access to personalized care, medications, and health-related products. This synergy not only streamlines the procurement and distribution processes for businesses but also elevates the consumer experience, ensuring that the right products and services reach the right people at the right time. 

Govt & Education

In today's digital age, the convergence of technology and commerce is reshaping how Government agencies and Educational institutions engage with businesses and consumers, respectively. Universal Commerce emerges as a transformative force, uniquely positioned to streamline B2B Commerce solutions for Government entities and tailor B2C Commerce platforms for Educational institutions. By leveraging Universal Commerce, Government agencies can foster seamless, secure, and efficient transactions with business partners, enhancing operational efficiencies and driving economic growth. Meanwhile, Educational institutions can capitalise on Universal Commerce to offer personalised, accessible, and engaging shopping experiences to students and parents, from textbooks to tuition payments. Universal Commerce enables a more connected, efficient, and responsive approach to commerce that benefits all stakeholders in the Government and Education ecosystems.

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