Compose, Transform & Scale Your Online Business with Universal Commerce
Universal Commerce is a composable commerce solution with best of breed packaged business capabilities to launch and grow your online business and future proof your digital commerce strategy.
Why we stand out
Flexible and Scalable Commerce Solutions
Our composable commerce platform and pre-composed solution accelerators allow businesses to rapidly compose e-commerce solutions that can adapt and scale to meet their changing needs. Whether you are a B2C, DTC, B2B, Marketplace, or Omni-channel business, our software provides the flexibility and scalability you need to stay ahead in today's competitive market.
Best-in-Class Packaged Business Capabilities
With our ecosystem of MACH and headless commerce software vendors, we offer best-of-breed packaged business capabilities. This means you can leverage the expertise and capabilities of top software vendors to enhance your e-commerce solutions. From advanced analytics to seamless integrations, our software provides the tools you need to optimize your business operations.
Empower Your Digital Transformation
By utilizing our composable commerce software, you can empower your digital transformation journey. Our software enables you to build innovative and personalized customer experiences, streamline your operations, and drive growth. Stay ahead of the competition and unlock new opportunities with our cutting-edge solutions.
Universal Commerce
Universal Commerce includes our Universal Composer - composition platform and Universal Dashboard - management console that leverages No code, Low code and AI technologies to compose and manage composable commerce solutions with best of breed packaged business capabilities (PBCs) from the MACH software ecosystem and industry solution accelerators for B2C, DTC, B2B, Marketplace and Omni-channel commerce business models. Universal Composer has comprehensive capabilities for application composition with PBCs, orchestration, integration and automation and is embedded with a No Code iPaaS (Integration-Platform-as-a-Service) that supports pre-built connectors to over 1000 third-party applications to compose and manage your online business with ease. With a user-friendly interface and powerful features, our platform provides everything you need to create a seamless and personalised shopping experience for your customers. Whether you're a small business or a large enterprise, our platform can scale to meet your needs and grow with your business.
Packaged Business Capabilities (PBCs)
The API software ecosystem has several packaged business capabilities (PBCs) across MACH & Headless platforms and technologies from software vendors and also the open source community. Universal Commerce supports a wide range of pre-built connectivity to several best of breed commercial and open source PBCs across Search, Personalisation, Product Recommendation, Commerce (Product Catalog, Cart, Checkout), RFQ (Request for Quote) & CPQ (Configure, Price, Quote), Promotions, Loyalty, Payments, Shipping, PIM (Product Information Management), Customer Data Platform (CDP), OMS (Order Management System), WMS (Warehouse Management System), Marketplace seller and operator management, Marketing Automation, AI chatbots, etc. to compose your e-commerce solution. Whether you sell through multiple channels or have complex order fulfilment requirements, Universal Commerce provides the flexibility and control you need to effectively sell and manage your orders and exceed customer expectations.
Customer Experience
Delivering exceptional customer experiences is essential for e-commerce success. Universal Commerce enables customer experiences across Web, Mobile, Tablet, Kiosk, Voice, Social, IoT & VR/AR engagement channels to empower businesses to create personalised and engaging interactions across every touchpoint. From personalised product recommendations to targeted marketing campaigns, our platform enables you to understand and connect with your customers on a deeper level. With advanced analytics and insights, you can optimize your customer journeys and drive loyalty and conversions. Enhance your brand's reputation and stand out from the competition with Universal Commerce.
Integration & Automation
Efficiently managing your e-commerce back end operations across order and inventory management and fulfilment, returns and refund processing, supply chain management, warehousing and logistics, etc. is crucial for any e-commerce business. The orchestration, integration & automation capabilities in Universal Commerce simplifies all the integration processes to bridge your e-commerce platform with your enterprise applications across CRM, OMS, ERP, WMS and logistics from order capture to shipment tracking. With real-time inventory management, intelligent order routing, and automated workflows, our system streamlines your operations and ensures timely delivery.
Universal Commerce supports an embedded No Code iPaaS in Universal Composer to manage all the connectivity to external third-party applications to extend your compositions with orchestration, integration and automation capabilities.
B2C
Business to Consumer (B2C) is the dynamic engine powering the digital marketplace, where retailers sell products and services directly to consumers through online platforms.
DTC
In the evolving landscape of retail, manufacturers and brands are increasingly adopting a Direct to Consumer (DTC) business model to forge more personal and direct relationships with their customers.
B2B
Manufacturers and Distributors are adopting Business to Business (B2B) digital commerce channels to not just automate routine sales and distribution tasks but to drive more sales with increased collaboration across the entire ecosystem of distributors, stockists, dealers, and OEMs.
Marketplace (B2C & B2B)
In the rapidly evolving landscape of today’s digital marketplaces offering an endless aisle experience a seamless integration of product catalog, pricing, promotions and inventory is imperative to create a shopping experience that transcends limitations, one that feels boundless and infinitely engaging. This is where Universal Commerce becomes a game-changer, revolutionising the way businesses approach B2C and B2B Commerce Marketplaces.
Omni-Channel
In the dynamic world of retail, consumers expect a unified experience across physical and digital realms that offers the same level of service, product availability, and promotional offerings when browsing on their mobile device, clicking through a website, engaging on social media, or walking through the doors of a brick-and-mortar store. This demand for a seamless omni-channel shopping experience requires retailers to transcend traditional boundaries and innovate beyond the conventional retail models.
Use Cases
Check out how Universal Commerce can empower your online business
Geo-Expansion with a Digital First Strategy
Brands can leverage Universal Commerce to launch online rapidly in a new geography and test the market before making significant investments to setup local outlets for the brand in the new country. Tap into E-Commerce adoption in rapidly growing markets like India, South East Asia, Middle-East & Africa, Latin America and launch your brand ;leveraging a Direct to Consumer (DTC) business model powered by Universal Commerce. This model thrives on the immediacy and convenience it offers to shoppers, allowing them to browse, compare, and purchase with just a few clicks, anytime and anywhere. From personalised shopping experiences to seamless payment processes and shipping methods that are localised Universal Commerce offers infinite possibilities to expand your brand globally.
Modernisation with AI powered PBCs
Universal Commerce supports a wide range of packaged business capabilities that can enhance your current commerce platform with new capabilities to supercharge your online business and drive revenue growth. AI powered Search, Personalisation, Product Recommendation, Merchandising, Promotions and Order Fulfilment are some of the capabilities that can be added to your current platform to drive more conversions and increase customer loyalty.
Direct to Consumer with Dealer Fulfilment
Brands who rely on a channel partner or dealer for sales and after market sales and support can now launch a Direct to Consumer (DTC) online business with Universal Commerce to engage with consumers directly and fulfil through a dealer leveraging our Dealer Fulfilment capabilities to avoid channel conflict. This ensures that the brands can understand the buying behaviour and patterns of the consumer to better serve the consumer with personalisation and product recommendation and promote brand loyalty without alienating the dealers and channel partners.
Express
For Small to Medium Enterprises
Express key features
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Universal Commerce pre-composed for Business to Consumer (B2C), Direct to Consumer (DTC) and Business to Business (B2B) business models
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Includes best of breed PBCs for Search, Content, Catalog, Promotions, Cart, Checkout, Payments and Shipping
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Optional: Best of breed PBCs for Marketing Automation, Product Recommendation, Loyalty and Gift Cards
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Includes CRM & ERP integrations
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Includes Cloud Hosting: Azure, AWS or Oracle
Standard
For Medium to Large Enterprises
Standard key features
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Universal Commerce pre-composed for Business to Consumer (B2C), Direct to Consumer (DTC), Business to Business (B2B) and Marketplace (B2C & B2B) business models
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Includes best of breed PBCs for Search, Content, Catalog, Promotions, Cart, Checkout, Payments and Shipping
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Includes best of breed PBCs for Marketing Automation and Product Recommendation
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Includes AI Search & Personalisation
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Includes CRM and ERP integrations
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Optional: Best of breed PBCs for OMS, PIM, CDP, Marketplace Seller, Loyalty and Gift Cards
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Includes Cloud Hosting: Azure, AWS or Oracle
Enterprise
For Large & Global Enteprises
Enterprise key features
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Universal Commerce pre-composed for Business to Consumer (B2C), Direct to Consumer (DTC) and Business to Business (B2B), Marketplace (B2B2C & B2B2B) and Omni-channel business models
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Includes best of breed PBCs for Search, Content, Catalog, Promotions, Cart, Checkout, Payments and Shipping
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Includes best of breed PBCs for Marketing Automation and Product Recommendation
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Includes AI Search & Personalisation
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Includes CRM and ERP integrations
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Includes best of breed PBCs for OMS and PIM
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Optional: Best of breed PBCs for POS / mPOS, CPQ, CDP, Marketplace Seller, Loyalty and Gift Cards
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Includes Cloud Hosting: Azure, AWS or Oracle
All Subscription Plans include
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Payment Integrations
We support a wide range of payment gateways including Stripe, Paypal, Cybersource, RszorPay, CCAvenue, E-NETS, AfterPay, etc.
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Shipping Integrations
We support a wide range of shipping provider integrations including Shippo, DHL, Fedex, ShipRocket, EasyPost, etc.
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CRM & ERP Integrations
We support integrations to all the leading CRM & ERP platforms such as Salesforce, SAP. Microsoft, Oracle, Sage, Netsuite, SugarCRM, HubSpot, Zoho, PipeDrive, Freshworks.
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Cloud Hosting
Universal Commerce supports Public, Multi-cloud and Hybrid Cloud architectures and can be deployed on AWS, Azure, GCP, IBM Cloud, Oracle Cloud, Redhat Openshift and Google Anthos.
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CyberSecurity
Universal Commerce meets all the security standards for cloud computing and e-commerce applications on cloud such as ASVS, ISO, CIS, PCI DSS, GDPR, NIST, etc, and also leverages the all the security features and standards compliance of the cloud provider.
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Setup
Universal Commerce setup costs are included for Express and Standard plans for Azure or Azure cloud. For Enterprise versions the setup costs are part of the implementation costs.
We also offer plans that are tailored to online startups with unique business models and to enterprises driving commerce modernisation and transformation.
Retail
Universal Commerce is transforming the retail sector by seamlessly integrating online and offline shopping, offering consumers unparalleled convenience and choice. Retailers are using advanced technology to unify inventories, pricing, and promotions across all channels, enhancing customer satisfaction, boosting sales, and securing loyalty. As personalised and convenient shopping becomes essential, adopting Universal Commerce is critical for retailers to excel in today's digital marketplace.Manufacturing
Universal Commerce is enabling B2B and DTC commerce for manufacturers and brands with a composable commerce architecture with best of breed PBCs. This enables efficient management across online sales channels and improves customer interactions. It offers direct communication tools for DTC, enhancing loyalty and sales, while streamlining B2B processes for smoother transactions and stronger business relationships. Overall, Universal Commerce boosts operational agility and resilience, redefining commerce strategies.
Distribution
Universal Commerce enables distributors to offer a cohesive B2B commerce experience that not only meets but anticipates the evolving needs of their business customers. From real-time inventory visibility to personalized ordering platforms, Universal Commerce empowers distributors to streamline operations, enhance customer engagement, and drive growth. By leveraging advanced analytics, distributors can now predict demand more accurately, optimize their supply chain, and deliver unparalleled service.
Telecom
Telecom companies stand at the forefront of innovation, uniquely engaging a wide spectrum of customers ranging from individuals seeking personal connectivity solutions to corporate clients, dealers, and retailers looking for comprehensive digital services. In this dynamic landscape, the introduction of Universal Commerce has revolutionized the way telecom services are marketed and delivered. By offering highly personalised Business-to-Consumer (B2C) experiences, Universal Commerce meets the individual needs of consumers with tailored plans while the robust Business-to-Business (B2B) capabilities offer a seamless buying experience for corporate buyers and dealers.
Healthcare & Pharmaceuticals
In the dynamic realms of Healthcare Pharmaceuticals industry, the fusion of Universal Commerce stands as a beacon of innovation, adeptly bridging the complex needs of both B2C and B2B commerce models. With its holistic approach, Universal Commerce transcends traditional barriers, offering a seamless, integrated platform where healthcare providers can effortlessly source pharmaceuticals, medical devices, and cutting-edge treatments, while patients gain unparalleled access to personalized care, medications, and health-related products. This synergy not only streamlines the procurement and distribution processes for businesses but also elevates the consumer experience, ensuring that the right products and services reach the right people at the right time.
Govt & Education
In today's digital age, the convergence of technology and commerce is reshaping how Government agencies and Educational institutions engage with businesses and consumers, respectively. Universal Commerce emerges as a transformative force, uniquely positioned to streamline B2B Commerce solutions for Government entities and tailor B2C Commerce platforms for Educational institutions. By leveraging Universal Commerce, Government agencies can foster seamless, secure, and efficient transactions with business partners, enhancing operational efficiencies and driving economic growth. Meanwhile, Educational institutions can capitalise on Universal Commerce to offer personalised, accessible, and engaging shopping experiences to students and parents, from textbooks to tuition payments. Universal Commerce enables a more connected, efficient, and responsive approach to commerce that benefits all stakeholders in the Government and Education ecosystems.
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