Agentic Commerce XCaaS

Agentic Commerce
for intelligent customer engagement.

LLM-powered AI agents that understand your customers' intent, serve grounded product answers from your Semantic Data Mesh, and drive conversions across every channel — all as a native Universal Commerce XCaaS capability. No separate AI vendor contract. Grounded answers with review controls.

XCaaS — Intelligent Commerce as a Service
What Agentic Commerce Delivers

Your always-on
AI commerce team.

Universal Commerce's Agentic AI layer gives your brand an always-on intelligence engine — measuring AI shopping visibility, optimising product discoverability across LLM-driven buying channels, and turning your commerce data into revenue-driving decisions in minutes.

AI Shopping Visibility Agent
Be Found in AI Buying Channels
Measures how often your products appear in ChatGPT, Gemini, and other AI shopping agents. Identifies catalogue gaps and provides actionable improvements to rank higher in LLM-driven discovery.
Commerce Insight Agent
Chat With Your Commerce Data
Ask plain English questions about your commerce data and get instant, grounded, data-grounded answers with charts and recommended actions. Use insights alongside your analysts and reporting tools.
Catalogue Intelligence Agent
Enrich & Optimise at Scale
Identifies missing attributes, weak descriptions, and semantic gaps across your catalogue. Generates SEO-optimised, conversational product content that performs in both traditional and AI buying channels.
Semantic Data Mesh + RAG
Grounded. Accurate. Always.
All agents are grounded in live product, pricing, and inventory context via your Semantic Data Mesh — so every customer-facing and internal answer is always accurate and conversion-ready.
XCaaS Agentic Commerce Plans

Choose your
AI commerce tier.

Explore Agentic Commerce capabilities by plan. These are starting points for a custom-configured, outcome-based XCaaS engagement; final features, capacity, integrations and service commitments are agreed for your business.

Universal Commerce AI Commerce Intelligence Solution
Your Always-On AI Commerce Team
Universal Commerce's Agentic AI layer gives your brand an always-on intelligence engine — measuring AI shopping visibility, optimising product discoverability across LLM-driven buying channels, and turning your commerce data into revenue-driving decisions in minutes. Fully integrated with your Semantic Data Mesh.
AI Shopping Visibility Agent
Measures how often your products appear in ChatGPT, Gemini, and other AI shopping agents — and opportunities to improve discovery readiness.
Commerce Insight Agent
Natural-language questions about your commerce data — instant, grounded, data-grounded answers with charts and recommended actions.
Catalogue Intelligence Agent
Identifies missing attributes, semantic gaps, and generates conversational product content that surfaces in AI buying channels.
Semantic Data Mesh + RAG
All agents grounded in live product, pricing, and inventory context — accurate and conversion-ready across every channel.
Conversational AI
AI Chatbot
Conversational shopping agent embedded in your storefront
  • ✓LLM-powered conversational shopping assistant
  • ✓Natural language product discovery & Q&A
  • ✓Contextual recommendations from live catalogue
  • ✓Cart assist — add, modify, checkout support
  • ✓Order status & post-purchase query handling
  • ✓Deployed across Web + Mobile channels
  • ✓RAG-grounded — data-grounded responses
  • ✓MCP-connected to your live commerce stack
Add AI Chatbot →
UC AI Intelligence
AI Growth
AI visibility scoring, commerce insights & catalogue optimisation
  • ✓AI Shopping Visibility scoring across LLM channels
  • ✓Commerce Insight Agent — ask questions, get instant answers
  • ✓Product catalogue AI enrichment & attribute gap analysis
  • ✓Semantic keyword & conversational content recommendations
  • ✓Acquisition & retention intelligence dashboards
  • ✓Revenue anomaly detection & opportunity alerts
  • ✓Connects to your existing commerce solution data
  • ✓User seats configured to your team
Start AI Growth →
UC AI Enterprise
AI Enterprise
Full agentic commerce fabric — AI agents across your operation
  • ✓All AI Growth features
  • ✓AI agent capacity configured around your business semantics
  • ✓CRO Autopilot — conversion rate optimisation agent
  • ✓Personalisation at scale across all customer segments
  • ✓Multi-channel AI campaign generation & launch
  • ✓Natural language analytics — deterministic, data-grounded
  • ✓Private LLM deployment option (on-prem / VPC)
  • ✓Integrated with Universal Commerce Semantic Data Mesh
  • ✓Enterprise seat capacity · dedicated AI success team

OUTCOME-BASED XCAAS · CUSTOM CONFIGURED

XCaaS pricing built around intelligent engagement.

Your Agentic Commerce plan is tailored to outcomes across AI visibility, Shopping Assistants, Concierge services and commerce insights, with channel, brand, market, catalogue and online GMV scale shaping scope. Pricing also reflects conversation and task volumes, Frontier or Sovereign LLM usage, orchestration, integrations and the Data Fabric—including the unified commerce data lake and semantic data mesh. We agree the required capabilities, success measures and operating services with your team.

Ready to add AI
to your commerce?

Let's show you what Universal Commerce Agentic AI can do for your specific business — live demo, no 6-week discovery process.

Book an AI Demo → Explore Autonomous Commerce →

Agentic Commerce: what it means for your business

Agentic commerce uses AI models, tools and business context to assist customers and teams with commerce tasks. Universal Commerce connects guided shopping, AI visibility and commerce insights to enterprise capabilities, with data grounding, permissions and review controls.

Explore commerce business models and the five-layer solution architecture.