Autonomous Commerce XCaaS

Autonomous Commerce
for connected operations.

Beyond chatbots and recommendations — Autonomous Commerce is a fleet of specialised AI agents that operate your entire backend commerce workflow end-to-end, 24/7, within defined business rules and approval policies. Each agent is purpose-built, MCP-connected, and grounded in your Semantic Data Mesh.

XCaaS — Intelligent Commerce as a Service
Sample Autonomous Agents — Available Now

Deploy your
agent fleet.

Each agent is purpose-built for a specific commerce workflow. MCP-connected to your commerce stack. RAG-grounded in your live data. Delivered as a managed XCaaS service.

📦
Catalog Management Agent
Continuously enriches product listings — fills missing attributes, improves descriptions for AI search visibility, flags catalogue anomalies, and syncs changes across PBCs automatically.
Attribute EnrichmentGap DetectionPIM SyncAI SEO
🎯
Promotions & Pricing Agent
Designs, activates, and optimises promotions autonomously — detecting inventory surpluses, demand signals, and margin thresholds to trigger the right offer at the right time.
Dynamic PricingOffer DesignA/B TestingMargin Guard
🛒
Cart & Checkout Agent
Monitors live cart sessions, surfaces personalised upsell/cross-sell nudges, resolves checkout friction in real time, and applies the optimal payment or shipping option for each shopper.
Upsell / Cross-sellFriction DetectionPayment Optimisation
💌
Abandoned Cart Recovery Agent
Detects cart abandonment, selects the optimal recovery channel (email, SMS, push, WhatsApp) and timing, generates personalised win-back messages, and tracks recovery revenue end-to-end.
Multi-channel RecoveryPersonalised MessagingRevenue Attribution
📋
Order Management Agent
Handles intelligent order routing, fulfilment exception management, carrier selection, delay notifications, and SLA monitoring — eliminating manual ops escalations for standard flows.
Intelligent RoutingException MgmtSLA MonitoringCarrier Optimisation
↩️
Returns Management Agent
Automates the full returns and refund lifecycle — eligibility checks, label generation, warehouse routing, refund processing, and inventory restocking — zero human touchpoints for standard cases.
Eligibility EngineAuto-LabelAuto-RefundRestock
📊
Merchandising Agent
Continuously optimises category pages, search rankings, and product placements based on performance signals, seasonality, and inventory — without merchandiser intervention.
Category OptimisationSearch RankingSeasonal Intelligence
🔄
Inventory Intelligence Agent
Predicts stock-out risks, triggers replenishment workflows, reallocates inventory across warehouses and channels in real time, and flags slow-moving SKUs for promotion.
Stock-out PredictionAuto-ReplenishmentMulti-warehouse
🤝
Customer Loyalty Agent
Manages loyalty points, tier upgrades, and personalised reward communications — detecting churn signals and triggering retention campaigns before customers disengage.
Points ManagementChurn PredictionRetention Campaigns
XCaaS Autonomous Commerce Plans

Deploy your agent fleet
as a service.

Explore Autonomous Commerce capabilities by plan. These are starting points for a custom-configured, outcome-based XCaaS engagement; final features, capacity, integrations and service commitments are agreed for your business.

Starter
Agent Starter
Start with a focused agent scope for your highest-volume manual tasks
  • ✓Select an initial set of agents from the fleet above
  • ✓MCP server integration to your commerce stack
  • ✓Semantic Data Mesh setup for agent context
  • ✓Agent monitoring dashboard
  • ✓Monthly performance reporting
  • ✓Onboarding timeline agreed for your scope
Best Value
Agent Fleet
Coordinate multiple agents across your backend commerce operations
  • ✓Select a coordinated set of agents from the full fleet
  • ✓Recommended: Abandoned Cart + Order Mgmt + Returns + Catalog + Promotions
  • ✓Full Semantic Data Mesh integration
  • ✓Multi-channel agent deployment (Web, Mobile, Email)
  • ✓Real-time agent performance dashboard
  • ✓Agent tuning & optimisation services
  • ✓Dedicated agent success manager
Enterprise
Autonomous Enterprise
Custom agent capacity across your commerce and supply chain operation
  • ✓Custom agent scope — standard + bespoke workflows
  • ✓Multi-agent orchestration across departments
  • ✓Supply chain, logistics & ERP agent automation
  • ✓Enterprise Semantic Data Mesh with real-time fabric
  • ✓Custom agentic protocols (ACP, AP2, MCP)
  • ✓Private LLM deployment option
  • ✓Embedded AI engineering team
  • ✓Support for scoped SOC2, ISO 27001, GDPR and PCI-DSS requirements

OUTCOME-BASED XCAAS · CUSTOM CONFIGURED

XCaaS pricing built around operational outcomes.

Your Autonomous Commerce plan is configured around the workflows, transaction volumes and business outcomes you want to improve, such as order handling, catalogue quality or cost to serve. Pricing considers integration and approval complexity, enterprise commerce scale and growth, plus LLM usage, orchestration and Data Fabric costs across the unified commerce data lake and semantic data mesh. The proposal defines automation scope, oversight, measurable outcomes and ongoing operations.

Ready to deploy
your agent fleet?

Tell us which commerce workflows you want to automate first and we'll design your autonomous agent roadmap.

Book an Agent Demo → Explore XCaaS Pricing

Autonomous Commerce: what it means for your business

Autonomous commerce coordinates routine commerce workflows through connected systems, AI agents and defined business rules. Universal Commerce supports catalogue, order, inventory and service operations with approval policies, exception handling and human oversight appropriate to each task.

Explore commerce business models and the five-layer solution architecture.